Customer care teaching materials
Publication date: January 2007
Resource type: E-learning course
Description
This e-learning course has been designed to provide students with an introduction to customer care in the library and information environment. The course has been created by Liverpool John Moores University in collaboration with Edge Hill University Learning Services and so uses real life examples of customer care within a library.
Please click here for the Tutor's Guide which will provide a full description of the materials available:
www.ics.heacademy.ac.uk/limes/resources/customer_care_tutors_guide.doc
Author
Mrs. Gwenda Mynott, Lecturer Liverpool John Moores University with co-operation from Lyndsey Martin at Edgehill University.
Keywords
Customer care, library and information service
Employability skills addressed
Customer care, interpersonal skills, communication, user support
Materials available (Download all of these resources here)
- A User Guide to the e-learning course
- Customer care online course
Notes on access
When using these materials the tutor should be aware that headphones may be necessary if working in a computer lab. There may also be issues of accessibility for some students.
The User Guide has been created for use with students at Liverpool John Moores University and access instructions relate to their server. This Guide will need to be repurposed to instruct students where to access the online materials and how to store their individual work, for example on a shared drive.
The two questionnaires in this package will be made available in July 2007 for input into VLEs.
View course online here:
http://www.ics.heacademy.ac.uk/limes/resources/Customer_care/Homepage.htm
These materials were created for the FDTL5 LIMES Project
© Copyright LIMES Project
