Programme

Abstract

Providing help on a potentially very broad range of questions is problematic for any domain. On-line help attempts to address this problem, but navigation and search often do not yield the desired answers. Students tend to use email in such situations, and it can be very time consuming to provide answers, even though many questions are similar. A system is presented here which attempts to build an-online FAQ or help system on top of an existing web based help and information space. The FAQ library is easily indexed and graded so that effective re-use can be made of individual replies to questions. By using the existing web space and database as the portal for question asking it is hoped to reduce the number of unnecessary questions asked.